Is Everything Fantastic?

After our dinner was served by our waiter, Russ at Earls Restaurant, he came around and asked, "Is everything fantastic?"

That got me thinking - How can you and I use this to position our offerings?

He actually shared with us "I don’t want to use words everyone uses. And I want you to expect fantastic service from me so you’ll come back to dine here every night!"

Not only did I share our pleasure of great service with his manager, but we tipped him well too. And you will get word of mouth marketing from your happy customers (think ‘Evangelist’) and you will get ‘tipped’ very well with new business and new customers.

Here’s a quick snapshot of Russ and my children. Thanks Russ, you made dinner a fantastic experience!

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